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There may be many reasons why you may wish to consider changing your email provider and we understand this can be a stressful and somewhat daunting.

The CSC has produced this advisory to assist you in considering security when closing or changing an email account.  Individual email providers will provide more detailed step-by step instructions for the technical steps involved.  We would advise you to always consult the current advice from your email provider and the provider of any new account. 

When you move to a new email address, it’s natural to wonder how you’ll ever remember every account you’ve signed up for. The good news is: you don’t need to. The priority is simply updating the important places, such as banking, shopping, and any accounts tied to your identity or security. Many of us have years’ worth of old subscriptions, newsletters, and rarely used accounts we don’t actually need anymore. Switching to a new email can be a great chance to leave that clutter behind and start fresh, focusing only on the services you truly use.

While we highlight practical steps, our role is to provide cyber-security information rather than a full technical or consumer support manual. The aim is to help you stay secure and maintain access to essential online services.

Reasons to Switch Email Accounts

Changing to a new email address can be straightforward and it’s an excellent way to improve your security and reduce digital clutter like nuisance emails.

Many people choose to move to a new email for reasons such as:

  • Too many scam and phishing emails – An inbox filled with suspicious or malicious messages makes it harder to spot genuine communication and increases the risk of clicking harmful links.
  • Data breaches involving your email address – If your email has appeared in multiple breaches, criminals may already have access to personal information, increasing the risk of fraud or account takeover.
  • Outdated or unprofessional email name – An old or informal address can be undesirable when applying for jobs or handling official matters.
  • Service changes or discontinued email platforms – Some older email services are retired or merged, meaning users must switch provider to maintain access.
  • Unmanageable subscriptions and clutter – Years of sign-ups, newsletters and unused accounts can make your inbox difficult to manage and reduce visibility of important messages.

This advisory provides a step‑by‑step approach to help you make the switch smoothly, protect your personal information and keep access to the accounts that matter.

 

 

Step-by-Step Security Steps for Email Account Changes

Step 1: Create a Secure New Email Address

  • Choose a trusted provider: type phrases such as ‘best email providers UK’, ‘secure email services’, or ‘email provider comparison’ into a search engine.
  • Use a strong password and enable multi‑factor authentication. Multi-factor authentication (MFA) is a simple security step where you prove who you are in more than one way, for example, by entering your password and confirming a code sent to your phone, so it’s much harder for someone else to access your account. More information can be found here, https://csc.gov.im/advice-guidance/multi-factor-authentication-mfa
  • Select an easy‑to‑remember address without personal details.
  • Consider using a password manager and avoid reusing passwords.
  • Check whether your old address has appeared in data breaches using ‘Have I Been Pwned’. Checking whether your old email address has appeared in data breaches helps you understand how exposed it may be. If it has been part of a breach, criminals might already have your email and related information, which can increase spam, phishing attempts, or attempts to break into your accounts. If you see several or more breaches then your email account is predisposed to unwanted and potentially dangerous phishing and scam emails.

Step 2: Identify Where Your Old Email Is Used

  • Search your inbox for ‘welcome’, ‘password reset’ or ‘subscription’.
  • Use the ‘forgot password’ option – many websites will show a partially hidden email address when you start a password reset. This helps you confirm which email account is linked, even if you do not know the password.
  • Check the email addresses saved in your browser’s password manager.

Step 3: Update Your Email Across Key Accounts

  • Update financial, social media, shopping, work and personal accounts first.
  • Check account settings to see whether your old email is listed as a recovery address — remove or update it so that you remain in control of the account.
  • Enable email forwarding from your old inbox during the transition.

Step 4: Back Up Important Email and Attachments

  • Your current email provider can give information on how to download or export your emails.
  • You may wish to keep copies of important emails or attachments. These can be stored in secure cloud storage or on an external device such as a USB drive or hard drive.

Step 5: Notify Your Contacts

  • Tell family, friends, colleagues and any services that you use about your new email..

Step 6: Final Checks for Peace of Mind

  • Add a recovery method, such as a phone number, to your new account.
  • Monitor your old inbox for a short period to identify important online accounts that might need to be updated,
  • Type website addresses directly; avoid clicking unsolicited links.
  • Check for suspicious auto‑forwarding rules.
  • Begin using your new email exclusively once everything is updated.

 

Important Services to Update

Government & Utilities

  • Isle of Man Government (Income Tax, Social Security, etc.)
  • Manx Utilities
  • Local Authorities
  • Post Office
  • TV Licensing
  • Broadband / Mobile Providers

Health & Wellbeing

  • GP, Dentist, Optician, Pharmacy
  • Private health insurance

Work & Professional

  • Employer/HR
  • Professional bodies/unions
  • Job portals

Shopping & Subscriptions

  • Amazon, eBay, PayPal
  • Grocery retailers (Tesco, M&S)
  • Streaming services (Netflix, Spotify)
  • Loyalty programs

Travel & Lifestyle

  • Airlines, ferries (easyJet, Steam Packet)
  • Hotels, travel sites
  • Care hire
  • Gyms, clubs, charities

Digital Services

  • Apple ID, Google, Microsoft
  • Social Media
  • Cloud Storage
  • Password Managers

Person & Community

  • Schools, universities
  • Clubs, societies, churches
  • Friends & family

 

 

 

Topics

  • Advisory